Refund Policy
for
Coaching, Mentoring & Therapy

1. Commitment & Payment

At The Mind Mender, all services—including Rapid Transformational Therapy (RTT®), functional life coaching, and mentoring—require full upfront payment. This ensures commitment to the transformational process and allows us to provide structured, ongoing support.

2. Refund Eligibility

Refunds are granted only in the following situations:

• Cancellation within 14 days of booking (before any sessions occur) – eligible for a full refund.

• After the first session but before the second – eligible for a 50% refund of remaining unused sessions.

• No refunds for completed sessions or missed appointments without prior rescheduling.

• No refunds if a client fails to engage, follow instructions, or complete required work. Transformation requires active participation.

3. Coaching & Mentoring Adjustments

Since coaching and mentoring involve ongoing accountability and structured support, refunds for long-term packages (beyond two months) will be assessed based on engagement rather than session count.

• Clients wishing to terminate coaching after three months may request a partial refund only if 30 days’ notice is provided.

4. Cancellation & Rescheduling

• Clients must provide 48 hours’ notice for rescheduling—subject to availability.

• Last-minute cancellations (less than 48 hours) are non-refundable unless in exceptional circumstances.

5. Exceptional Circumstances

• In cases of medical emergencies or unforeseen life events, refunds may be considered on a case-by-case basis.

• Clients must communicate promptly if adjustments are needed.

6. Agreement & Transparency

By booking services, clients agree to this refund policy and acknowledge that transformational results depend on their engagement.