Terms and Conditions

1. Introduction

Welcome to The Mind Mender, where transformation begins. These terms outline the agreement between Glyn Williams (the "Practitioner") and you, the Client, regarding coaching, mentoring, and therapy services. By engaging with our programs, you accept these terms.

2. The Approach

I offer a holistic blend of Rapid Transformational Therapy (RTT®), functional life coaching, and mentoring designed to empower you to rediscover vitality, purpose, and joy. My programs integrate neuroscience, accountability, and structured support to guide you through lasting change.

3. Your Commitment

  • Success depends on your active participation—following guidance, completing exercises, and staying engaged.

  • While we provide expert strategies, outcomes are not guaranteed—transformation is a personal journey.

  • Coaching and therapy are not substitutes for medical, psychological, or financial advice.

4. Payment & Refund Policy

  • Full upfront payment is required before sessions commence.

  • Refunds are subject to our Refund Policy.

  • Clients must provide 48 hours’ notice for session rescheduling—missed sessions without notice cannot be refunded or rescheduled unless in exceptional circumstances.

5. Confidentiality & Ethics

  • All client information is treated confidentially—your privacy matters.

  • Sessions adhere to professional ethical guidelines, ensuring a safe and supportive environment.

6. Cancellation & Termination

  • If a client repeatedly disengages, does not follow instructions, or fails to participate meaningfully, we reserve the right to terminate services.

  • Long-term coaching clients may cancel with 30 days’ notice before their next billing cycle.

7. Liability Disclaimer

  • While every effort is made to support transformation, results depend on personal commitment—therefore, no specific outcomes are guaranteed.

  • The Practitioner is not responsible for any decisions or actions taken by the Client as a result of the program.

8. Agreement & Updates

  • By booking services, Clients agree to these Terms and Conditions.

  • These terms may be updated periodically, with continued engagement indicating acceptance of revisions.